Please be as detailed as possible so we can resolve the issue properly. In the event that we cannot locate your membership account, we may request additional information regarding your billing details. We make every effort to respond during the same business day, but at times it may take up to 2 business days. If you do not hear from us within that time, this might mean that our emails are being filtered by your provider. Please send the request again and we will attempt another method of contact.
Note: We will only reply to a Bug report if we require more information.
Thank you for your patience.